We collect, process and/or store personally identifiable data ("Personal Information") from you and a number of sources, primarily to provide products and services to our customers (under contracts with them) and to improve those products and services.
When you visit a Site, certain Personal Information may be collected by recording how you interact with that Site via cookies or web beacons.
Lookout, in delivering its general business productivity software products and services, also processes data provided by its customers about their employees in order to provide customers with the full benefit of our products and services. Such data is collected under instructions set forth in the contract between Lookout, as a data processor, and its customers.
Cookies and Similar Technologies
When you utilize a Site, we may receive certain personally non-identifiable information about your use of the Site. We may store such information ourselves or it may be included in databases owned and maintained by us, our subcontractors, agents or our business partners. We may use such information and pool it with other information to track, for instance, the total number of visitors to a Site and the domain names of our visitors' Internet service providers.
Like most websites, we also collect and/or log specific Site visitor information, which may include both non-identifiable information and Personal Information, including what kind of browser visitors are on, what operating system they are using, their IP address, cookie information, time stamp and clickstream information. This data is collected through the use of log files, "cookies," or other similar technologies. "Cookies" are small files of data that may be sent to your web browser and stored on your computer. We may collect and store this information and combine it with other Personal Information you have provided. Most web browsers can be configured not to accept cookies, notify you if a cookie is sent to you, or otherwise manage cookies, web beacons and similar technologies. If you turn off cookies, web beacons and similar technologies will still detect anonymous visits, but the notices they generate cannot be associated with other anonymous information or personally-identifiable information and are disregarded.
Research and Online Advertising
We also use first-party and third-party cookies in online advertising efforts. When you visit a Site, third parties may set cookies on your computer and use those cookies to collect information about you, including about your computer and how you use the Site. These parties use such information to personalize and deliver targeted advertising to you on non-Lookout websites. If you would like to prevent third parties from setting and accessing cookies and similar technologies on your computer for advertising and other purposes, you can configure your browser to manage or block cookies and those technologies.
Finally, in an ongoing effort to better understand and serve all users of Lookout services, we may conduct research on user demographics and interests based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregated data with our affiliates, agents and business partners. This aggregate information does not identify you personally.
How Data Is Used
When you visit our Sites, we may use the data in the manner described in the “Cookies and Similar Technologies” section of this agreement. You can use many features of our Sites without providing any Personal Information, however, you may not be able to use certain services.
If you provide Personal Information to us directly in another manner and for a specified reason, we may use the Personal Information in connection with the reason for which it was provided, such as deliver the product or service you requested, answer the question you posed, or diagnose a technical support issue. We may use it to send you product or service notices that may be of importance to you, prevent, detect or investigate illegal or fraudulent activity, or use it as otherwise disclosed to you when you provide the information. We may use this information to contact you in the future to tell you about services we believe will be of interest to you. When we contact you for this purpose, we will give you the opportunity to "opt-out" from receiving further such communications.
With regard to customer employee data that Lookout collects in accordance with a customer's instructions as set forth in our customer contract, we will only use that employee data to provide products and services consistent with those customer instructions. The customer has the means to permanently destroy such data which Lookout processes and which may be in the customer’s possession once this purpose has been fulfilled, as determined by the customer, or as otherwise required by applicable law, whichever occurs first. The collection, retention and destruction of such data is, at all times, controlled by the customer (as the employer) and any questions or requests with regard to a customer employee’s personal data must be directed to that employer.
Disclosure of Your Personal Information
Lookout will not use, share or distribute that your Personal Information except:
- internally and with its service providers and/or subcontractors as required to deliver its products and services,
- as otherwise described in the contract between Lookout and our customer,
- as necessary to maintain the security of our products,
- as required by applicable law,
- or as otherwise set forth in the subsequent paragraphs of this Section directly below.
There are certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, including:
Business Transfers:As we develop our business, we might sell or buy businesses or assets. In the event of a sale, merger, reorganization, dissolution or similar event relating to all or a portion of our business, assets or a Site, Personal Information may be part of the transferred assets.
Service providers, subcontractors, agents, partners and related third parties:We sometimes hire other companies to perform certain business-related functions. Examples include mailing information, hosting and/or maintaining databases and processing payments. When we employ another party to perform a service or function, we may need to provide them with access to certain Personal Information. In that event, we only provide them with the information that they need to perform their specific service or function. Lookout is accountable for any Personal Information that it receives from you and subsequently transfers to a third party, in accordance with applicable privacy law. We remain responsible if a third-party that we engage to process Personal Information on our behalf does so in a manner inconsistent with applicable law, unless we can prove that we are not responsible for the activities or circumstances giving rise to the claim.
We also may share information with third party partners who resell our products and services and/or provide value added services. We may offer solely or jointly with third parties, webinars, white papers, or other services related to our offerings or services. We may share your contact information and product interest in these offering or services with third parties to communicate with you.
Legal Requirements:We may also disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to:
- comply with a legal obligation,
- protect and defend our rights or property,
- act in urgent circumstances to protect the personal safety of users of a Site or the public,
- or protect against legal liability.
Access and Control of Personal Data
When visiting our Sites you can use many Site features without providing any Personal Information, but you may not be able to use certain services. You can always choose whether you wish to receive promotional email, telephone calls and postal mail from Lookout. When you otherwise contact Lookout directly, you can control what Personal Information you provide to Lookout.
Employees of Lookout's customers should contact the appropriate person within their employer's organization with whom they have a business relationship to understand, access, change and/or control what employee information is provided by the employer to Lookout so that Lookout may deliver its products and services to the employer.
We do not knowingly collect Personal Information from children under the age of 13. If you are under thirteen, please do not submit any Personal Information to Lookout. If you have reason to believe that a child under the age of 13 has provided Personal Information to Lookout, please contact us, and we will endeavor to delete that information from our databases.
Links to Other Websites
Our Sites may frame or contain references or links to other websites not owned, operated or controlled by Lookout, and their privacy policies may differ from ours (the "External Sites"). Lookout is not responsible for the privacy policies and procedures of External Sites and the privacy policies and procedures we describe here do not apply to External Sites. We recommend that you read and understand the privacy policies of External Sites.
We take commercially reasonable steps to protect the Personal Information provided to Lookout from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from Lookout may not be secure. Therefore, you should therefore take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Information to us or our service providers electronically. Users of our Sites and online services are responsible for maintaining the security of their passwords, user name or ID or other form of authentication needed to access to secure areas or services. We may suspend your access to a Site or one of our services, without notice and pending our investigation if a security breach is suspected.